Refund Policy

1. Our Refund Philosophy

GSTC INDIA GROUP provides professional services where work, filings, or applications begin immediately after engagement. Because Government fees are paid and professional work commences as soon as your documents are received, our policy follows the strict non-refund practice standard in the profession, as detailed in Clause 6 of our Terms & Conditions.

2 When Refunds Are Not Applicable

• Once work has commenced, all professional fees are non-refundable — even if the application is rejected by a Government authority
• Government fees, statutory charges, stamp duty, DSC charges and third-party expenses once paid
• If you withdraw or discontinue the service after we begin processing your documents
• Consultation charges and advisory calls once conducted

Government approvals are at the sole discretion of the respective department; rejection by GSTN, Income Tax, MCA, FSSAI or any authority does not entitle a refund, since our professional work and applicable fees are already incurred.

3 When Refunds May Apply

• If you pay for a service but we have not yet received your documents or started any work, and you cancel within 48 hours of payment
• If we are unable to provide the service at all due to a reason attributable to us, and no Government fee has been paid
• Any excess payment or duplicate payment made in error

In eligible cases, refunds are processed to the original payment method within 7–15 working days after approval of the refund request.

4 How to Request a Refund

Write to gstcindia1@gmail.com or message 9415323244 on WhatsApp with your invoice number, payment reference, and the reason for the request. Our team will verify the status of your work and respond within 3 working days. If you are not satisfied with the resolution, you may escalate in writing; disputes are governed by the Terms & Conditions with exclusive jurisdiction of the courts at Lucknow, Uttar Pradesh.

5 Right to Refuse Service

We reserve the right to refuse or terminate an engagement where documents are incomplete, data is found to be false or fraudulent, or where the service cannot be lawfully completed. In such cases the professional fees already incurred are retained and any unused Government fees are dealt with as per the applicable authority's rules.